• Provides information and assistance to clients, agencies, and the public, in response to inquiries received by telephone, mail, fax, electronically, or in person. Explains rules and procedures. Uses state computer systems. [50%]
• Performs research to determine solutions to clients’ problems. Uses computer systems and researches case records. Refers problems to appropriate staff for resolution. Maintains records and documentation of inquiries and resolution of problems. [25%]
• Provides additional clerical support including switchboard and front desk duties; answers incoming calls using headset and multi-line console. Screens calls and directs caller to appropriate agency employees. Takes messages when necessary. Provides information. [20%]
• Performs various clerical duties, e.g., typing, word processing, opening, sorting and distributing mail, filing, copy work, and scanning. [5%]
• These duties are illustrative only and you may perform some or all of these duties or other customer service duties as assigned.

• Knowledge of office practices and procedures, Federal, State, and Local laws, rules and regulations concerning agency programs, confidentiality procedures and guidelines, and public relations.
• Skill in written and oral communication, and organization.
• Ability to use computers, complete forms, and correspondence, resolve a wide range of problems concerning public inquiries, perform a wide variety of interrelated nonstandard procedural assignments, present and explain policies and procedures, listen for problems or issues, and provide responses.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status. The County complies with all applicable federal and state laws, rules, and regulations.

This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.