Job Summary

• The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls : providing basic troubleshooting for computer problems covered in training;
• directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools;
• submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk;

rotating and logging backup tapes, as covered in training; and other additional duties as assigned. Minimum Qualifications 1.

2. Basic computer knowledge Preferred Qualifications 1. Experience working as helpdesk operator Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No Work Hours Varying hours to include nights, weekends, and holidays List any hazardous conditions or physical demands required by this position n / a Does this position have supervisory responsibility? No

Last updated : 2024-03-22