1 Job in Towson, MD
Curio Holdings LLC is Hiring a Desktop Support Specialist Near Towson, MD
The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Serve as a trusted technical resource to the Curio Wellness end-user community
- Provide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
- Provide incident management service desk functions to end-users remotely and in-person
- Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.
- Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-community
- Installation, maintenance, and repair of desktop/laptop computing systems
- Support and administration of Windows 10 and limited Mac OS operating systems
- Troubleshoot desktop/laptop computer security issues.
- Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
- Diagnose, troubleshoot, and repair computing hardware and software applications
- Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and training
- Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
- Complete imaging, software installations, and software upgrades.
- Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
- Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
Job Summary
Full Time
$50k-62k (estimate)
03/17/2023
07/21/2024
The job skills required for Desktop Support Specialist include Troubleshooting, Help Desk, Customer Service, Technical Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.
Similar Jobs
Popular Articles
