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Job description
Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600 employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:
The Help Desk Technician is responsible for the first call resolution and troubleshooting of Buckeye’s voice, video, and data products as well as basic Brainiac subscriber calls. The Brainiac – Tier 1 answers calls from all of the technical product queues of the division and is expected to be an expert in their field. The Brainiac –Tier 1 will work with the customer and field personnel to resolve all supported technical problems and answer all supported technical questions resulting in a first call resolution at least 95% of the time. The Brainiac – Tier 1 will promote a positive and upbeat attitude to all Buckeye customers, as well as all employees of Buckeye Broadband and their contracted personnel. The Brainiac – Tier 1 is also required to introduce additional products and services to our customers to ensure the best customer experience.
Education and Experience
BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location: Hybrid remote in Toledo, OH 43654
Full Time
Business Services
$55k-71k (estimate)
04/27/2024
08/24/2024
buckeyebroadband.com
Northwood, OH
100 - 200
Business Services
The job skills required for Technical Support Agent include Technical Support, Troubleshooting, Help Desk, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Agent positions, which can be used as a reference in future career path planning. As a Technical Support Agent, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Agent. You can explore the career advancement for a Technical Support Agent below and select your interested title to get hiring information.