Our innovative and growing company is hiring a new Customer Service Specialist with strong MRO experience. If you are looking for an exciting place to work, please look at the list of qualifications below.

Responsibilities :

• Order Placement : Assist customers in placing orders via phone, email, or online platforms. Ensure accurate and timely processing of orders.
• Post-Sales Support : Handle post-sales inquiries, including order tracking, delivery status updates, and product inquiries.

Address any issues or concerns related to orders or deliveries.

• Returns and Exchanges : Process returns and exchanges according to company policies and procedures. Assist customers with initiating return requests, issuing refunds or exchanges, and resolving any issues related to returns.
• Customer Inquiries : Answer customer questions and inquiries via phone, email, or live chat. Provide accurate and helpful information to customers regarding products, services, pricing, and policies.
• Technical Support : Provide technical support and troubleshooting assistance to customers navigating our online shopping platform.

Resolve technical issues promptly and effectively.

• Quality Assurance : Ensure high-quality customer service standards are maintained at all times. Monitor customer interactions and feedback to identify areas for improvement and implement corrective actions as needed.
• Documentation : Maintain accurate records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system.

Generate reports and analyze data to track customer service performance metrics.

Qualifications :

• Previous experience in customer service, MRO industry related experience is preferred.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to interact effectively with customers and colleagues.
• Proficiency in using computer systems, including CRM software and Microsoft Office suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Problem-solving skills and ability to handle difficult situations with tact and diplomacy.

Last updated : 2024-05-24