Overview

Serves in a receptionist role to provide front desk coverage to patients and families for greeting and scheduling. Other duties include but not limited to typing, filing, scheduling patients, registering patients, pre-certifying patients prior to care as appropriate. Serves as department greeter regarding employees, patients and visitors. 

Qualifications

Education:

• High school graduate or equivalent

Experience:

• Two years clerical and/or receptionist experience required.
• Computer experience required

Other Knowledge/Skills/Abilities:

• Basic knowledge of computer skills required
• Basic knowledge of medical terminology preferred
• Excellent interpersonal and customer service skills required
• Excellent organizational skills required
• Basic analytical skils for scheduling procedures and tasks.
• Excellent reception and telephone skills
• Universal Precautions Category II

Responsibilities

• Reception/Scheduling

• Daily direct contact with patients and customers – excellent interpersonal skills required.
• Accesses computer terminal to input, update, retrieve and review patient admission information on new and established patients.
• Answers phones and takes accurate messages.
• Confirms orders by daily contact with referral sources, attains proper patient information, written physician order and preauthorization of insurance.
• Organizes/monitors schedule for all department clinicians.
• Utilizes decision-making skills in all scheduling procedures for initial evaluations and follow-up appointments.

• Medical Records

• Establishes, prepares and files outpatient medical record charts for all services
• Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers.
• Pulls medical record charts daily for all service areas.

• Billing

• Checks billing sheets daily for accuracy and complete information
• Inputs patient data, charges and adjustments on a daily basis
• Generates statistical billing data s requested by manager/director.

• Rehab Support

• Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant.
• Transports patients to and from therapy in accordance with patient schedule.
• Prepares the patient and treatment area prior to and following treatment procedures.
• Maintains inventory of rehabilitation equipment and assists for ordering of supplies.
• Provides coverage for other staff when needed.
• Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.

• Schedules all appointments and maintains efficient Master schedule for OT/PT/SLP. Keeps manager informed of concerns regarding wait times.

• Answers phone and greets customers in a friendly manner.

• Registers patients, verifies physician’s orders, updates demographics and insurance on existing patients and obtains signature for proper billing.

• Pre-certifies patients insurance when needed to ensure payment and correct billing.

• Completes discharge process on all patients. Forwards appropriate record information to Health Information.

• Participates in Competency Assessment Process.

• Performs other duties as assigned or requested.