Position: Customer Service Representative

Job Description:

The Customer Service Representative will interact with customers in person, by phone, and via email. The Customer Service Representative will be responsible for providing the best customer service experience for each customer. The Customer Service Representative will also interact with management to assist with any issues that arise from the customer.

Core Responsibilities & Duties (including but not limited to):
·Provide customers a positive first experience by answering questions and addressing concerns.
·Assist in the sale of additional products and services.
·Provide accurate and timely information to ensure customers are satisfied with their experience.
·Be knowledgeable about the recreation center and programs.
·Resolve customer inquiries and complaints.
·Document interactions in a professional manner using company tools.
·Collaborate with management on issues that may arise from or impact on the customer’s experience.
·Resolve any customer issues or complaints that may affect other customers or the recreation center as a whole.
·Maintain a high level of professionalism in all interactions with other departments, customers, vendors, etc.
·Ability to learn new software.
·Cash Handling

Skills & Qualifications:
·Must be authorized to work in Taylorsville, UT.
·Recommended at least 1 year of customer service experience in an office environment.
·Must have excellent verbal, written, and interpersonal communication skills.

Job Type: Part-time

Pay: $11.00 per hour

Expected hours: 6 – 29 per week

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you previously worked for Salt Lake County?
• Are you a current Salt Lake County Merit employee?
• Are you 18 years of age or older?
• Are you a U.S Veteran with an honorable or other than honorable discharge?
• I certify that all of the information that I provide in support of my application for employment is true and accurate and all my responses to any screening questions can be verified on the job duties I listed on my application.
• I acknowledge that any work experience I want to be considered in my application must be entered in the Work Experience section, even if it is listed on my resumé. Resumés are considered supplemental in evaluation of related work experience.
• Salt Lake County may require that you submit to a reference check with names and contact information of previous employers in order to complete your application. Failure to complete the reference release form may result in disqualification of your application. I have read and understand this statement.

License/Certification:

• Driver's License (Preferred)

Work Location: In person