Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

We are a forward-thinking company that values excellence and aims to exceed customer expectations. As a Supervisor on our Customer Care team, you will play a pivotal role in ensuring our customers receive top-notch service through various channels. Why join us? Be part of a company that values your contributions and supports your professional growth, work in a collaborative and innovative environment where your ideas are heard and appreciated, and make a difference in the lives of our customers! If you're passionate about delivering exceptional customer service and driving positive change, we want to hear from you! Apply now to be part of the Liberty team.

Accountabilities

• Lead, inspire, and motivate our customer service teams to achieve and surpass departmental objectives
• Manage and optimize staffing levels to ensure outstanding customer care in every interaction
• Take charge of cash management for your assigned work group, ensuring accuracy and reliability
• Be the face of Liberty by embodying our vision and strategic goals, fostering a positive and motivated work culture
• Drive recruitment, selection, and onboarding processes for new Customer Care team members, contributing to a strong and talented team
• Develop and enhance employee skills, evaluate performance, and provide ongoing coaching for improved quality and productivity
• Address escalated customer issues with a solution-oriented approach
• Collaborate with leadership to identify and implement service and process improvements, enhancing efficiency and quality
• Spearhead initiatives to boost Customer Satisfaction (CSAT) and employee engagement
• Assist with data collection for reports and support the company safety program
• Perform other responsibilities as required

Education and Experience

• Bachelor's degree preferred or equivalent education and experience
• 3 years of experience in customer service or related field
• Prior utility leadership experience highly desirable
• Proficient with computer systems, accounting, and billing software
• Familiarity with cash handling, electronic data storage, and organizational skills
• Valid driver's license required
• Solid understanding of utility systems, processes, and regulatory compliance
• Flexibility to work weekends, holidays, and off-hours if required
• Travel between our South Lake Tahoe and Tahoe Vista offices

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Company sponsored pension program, life insurance, and short-term & long-term disability
• Employee Stock Purchase Program
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Compensation

$90,004 - $135,005 per year

Expected pay: $90,004 - $112,505 per year

*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Base pay for this role is expected to fall within the mid to mid-point.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center management: 3 years (Preferred)

Ability to Relocate:

• Tahoe Vista, CA: Relocate before starting work (Required)

Work Location: In person