**This position is hybrid, 2 days a week in Troy, MI OR Sacramento, CA.

**If Troy, MI hours are 11a-8pm EST. (8a-5pm PT if in California)

What will you be doing as our Sales Support Representative?

· Serve as the primary point of contact for customers and prospects in regard to sales.

· Provide expert product guidance and updates to customers.

· Support and manage orders from initial stages through to delivery.

· Develop long-term customer relationships, ensuring high levels of customer service.

· Identify, generate, and manage sales opportunities with new and existing customers.

· Develop new business through proactive and creative sales activities and identifying future market opportunities.

· Support our Regional Sales Managers (RSMs) with market research identify new customers and product applications.

· Carry out team administration tasks, including following up on sales leads and quotations.

· Arrange sales meetings between clients and the Regional Sales Manager (RSM).

· Support pipeline and forecasting with the RSM.

· Assist with follow-up tasks, activity notes, and new client communications to keep the RSM on the road.

· Share technical knowledge to train colleagues and new starters.

· Utilize our CRM system (NetSuite) to track opportunities, coordinate quotes with other subsidiary offices, and departments.

What we are looking for in our Sales Support Representative:

· Confident communicator (both verbal and written).

· Passion for giving excellent customer service.

· Previous sales experience.

· Detail oriented and able to multitask.

· Technical proficiency with CRM and marketing automation software.

· Strong organizational skills with the ability to prioritize.

· Professional attitude and strong work ethic.

· Willingness to learn and adapt to new products and services.

What can we offer you?

We offer a market competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:

· Medical, Dental & Vision Insurance

· 401(K) Retirement Program

· Life Insurance

· Short-Term & Long-Term Disability Plans

· Personal & Professional Growth Opportunities

· Flexible Spending Accounts

· Generous Holiday & Vacation Program

· Annual Bonus & Salary Reviews