About Astria

The Astria Health system, headquartered in the heart of the state of Washington’s wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.

Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.

We’re a great place to work (but don’t take our word for it)!

Our operating principles define how we come together as a team to do our work. They reflect Astria Health’s unique view on what’s important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.

Astria Health is seeking a Revenue Cycle Manager to join our team!

What you get to do every day!

As the Revenue Cycle Manager, you will be responsible for responsible for direct leadership and oversight for both the Customer Service and Account Billing departments, ensuring efficient operations and patient experience, and demonstrated success at driving team performance and resolving complex billing issues to maximize reimbursement and maintain financial integrity. You will:

• Manage daily operations of the Insurance Billing and Customer Service departments, ensuring compliance with all regulatory requirements and internal policies.
• Direct a multifaceted team, including front desk staff, team leads, charity application processors, and representatives handling calls, voicemails, mail, and assigned lists.
• Responsible for all aspects of staff management, including recruitment, training, performance evaluation, and professional development.
• Develop and implement strategic plans to enhance billing efficiency, reduce days in A/R, and improve overall patient satisfaction.
• Monitor and analyze billing and customer service data to identify trends, forecast performance, and implement solutions to improve financial outcomes and operational efficiency.
• Collaborate with other department heads to streamline processes, resolve billing discrepancies, and ensure timely reimbursement.
• Uphold high standards of customer service, ensuring that all patient inquiries and billing issues are resolved promptly and with the highest level of professionalism.

• Collaborate effectively across organizational boundaries.
• Adheres to the core values and standards of the organization.

What you bring to the role:

• Bachelor’s degree in Business Administration, Finance, Health Administration, or related field.
• Minimum of 5 years of experience in medical billing and account follow-up within a healthcare setting.
• Minimum of 3 years in a leadership role, managing cross-functional teams in a fast-paced environment.
• Oral and written fluency in the English language

This position is identified as a safety-sensitive position for which impairment while on the job would present a substantial risk of death. As a condition of employment, you will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract.

Astria Health is an Equal Employment Opportunity employer!

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

Astria Health employees must adhere to the Company’s security policies and Code of Ethics.

Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628, at least two days before the need.

Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.