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Customer support agent
$43k-54k (estimate)
Full Time 1 Week Ago
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Lavish Home Decor is Hiring a Customer support agent Near Sugar, TX

At Lavish Home Décor we believe that yourhome should be a reflection of your personality which is why weoffer a wide range of luxury home furnishings.

From sleek andmodern pieces to timeless classics we have something to suit everytaste.

As an authorized dealer of HunterDouglas window coverings we can help control home light with style.Our range includes everything from elegant drapes to practicalblinds all variety of fabrics textures and colors.

But we're more than just a furniture store. Ourteam of experienced interior designers is always on hand to helpclients bring their vision to life.

Whether they're lookingto refresh a single room or redesign entire home we can guide youthrough the process from initial concept to finalinstallation.

Responsibilities :

  • Managing order processing for customers using proprietaryorderentry systems.
  • Work with customers salesreps and sales management over the phone and email.
  • Handle incoming calls and emails from customersaddressing their queries providing product information andresolving issues promptly.
  • Strongorganizational and time management abilities with the capacity tohandle multiple tasks and prioritize effectively.
  • Work with our technical support and collection personnelto expedite orders and resolve customer problems.
  • Process purchase orders and order restock ofinventory.
  • Ensure timely and accurate orderprocessing.
  • Maintain relationships gatherfeedback and follow up with customers to ensure customersatisfaction.
  • Answer pricing and productinquiries.
  • Execute contract maintenance andinform customers of pricing contract changes
  • Other duties as assigned

Requirements :

  • Excellent telephone skills and the ability to handlemultiple daily telephone calls in a positive manner
  • Microsoft Office including; Word Excel and Outlookpreferred.
  • Great follow up skills excellentverbal and written communication skills
  • Ability to write legibly with correct spelling grammarand punctuation
  • Selfstarter.
  • Effective working in teams to achieve thedepartment's objectives
  • Ability toanalyze situations and resolve problems (i.e. consolidate shipmentsfrom various suppliers and ensure documentation for export iscorrect)

Benefits :

  • $25 $45an hour
  • Medical Dental and Visionofferings
  • Weekly Direct Deposit
  • 401(k) with match
  • Voluntary Life andAD&D Short / Long Term Disability plus other voluntarycoverages
  • PrePaid Legal and EmployeeAssistance Programs
  • Last updated : 2024-06-03

Job Summary

JOB TYPE

Full Time

SALARY

$43k-54k (estimate)

POST DATE

05/26/2024

EXPIRATION DATE

09/01/2024

WEBSITE

lavishhomedecor.com

HEADQUARTERS

San Juan Capistrano, CA

SIZE

<25

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If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Agent job description and responsibilities

For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.

01/29/2022: Port Arthur, TX

A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

01/24/2022: Charleston, WV

Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.

01/19/2022: Anaheim, CA

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/17/2022: Helena, MT

Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.

02/06/2022: Schenectady, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Agent jobs

They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

03/13/2022: Reno, NV

Agents need to be trained for a wide range of customer service soft skills.

01/21/2022: Baltimore, MD

According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.

03/07/2022: Bakersfield, CA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

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Second line support agents must remain calm and be completely understanding with each customer.

02/01/2022: Hialeah, FL

Step 3: View the best colleges and universities for Customer Support Agent.

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