1 Job in Success, NY
Elevance Health is Hiring a Customer Care Representative I (US) Near Success, NY
As a Customer Care Representative , you will be responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
How You Will Make An Impact
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
Preferred Skills, Capabilities And Experiences
- For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Job Summary
Full Time
$58k-75k (estimate)
06/06/2024
07/04/2024
The job skills required for Customer Care Representative I (US) include Customer Service, Problem Solving, Commitment, Customer Care, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative I (US). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative I (US). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative I (US) positions, which can be used as a reference in future career path planning. As a Customer Care Representative I (US), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative I (US). You can explore the career advancement for a Customer Care Representative I (US) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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