Strasburg Rail Road Company 

POSITION DESCRIPTION 

Position Title: Front of House Manager 
FLSA: Exempt 
Retirement: 401k/Roth 
Salary: $50,000.00-$55,000.00 
Position Reports To: Director of Food & Beverage 

POSITION PURPOSE: The Front of House (FOH) Manager supports the entire Food & Beverage operation by leading and supervising service onsite as well as onboard the train. The Front of House Manager will aid in training and leading Front of House Team Members to ensure proper food handling, cleanliness standards, and exemplary service levels for all Guests. The Front of House Manager will support the overall Food & Beverage operation through a blend and combination of departmental oversight, leadership by example, and providing direct service to Guests.

ESSENTIAL DUTIES: 

• Manage and oversee FOH operation. 

• Provide regular observation and feedback regarding food & beverage service and support efforts to maximize quality and ensure Guest satisfaction. 

• Promptly and effectively address service standards and operational efficiency among Team Members. 

• Facilitate on-the-job training for Cashiers, Servers, and other FOH Team Members. 

• Training Servers specifically on wine, alcohol and cheese knowledge so they know what pairs well together and why to give the guests the best experience on our specialty trains. 

• Develop and create accountability around first class serving standards. 

• Ensure and uphold best practices with respect to cash handling and payment processing. 

• Collaborate with the Director of Food & Beverage on special events. 

• Encourage and motivate staff toward best-in-class levels of service. 

• Identify Guest needs and respond proactively to Guest concerns. 

• Adhere to company policies and strategies. 

• Ensure Guests drinking alcoholic beverages are of legal age and servers are adhering to applicable laws and House Rules. 

• Attend to food service railcars and guarantee compliance of food handling and cleanliness standards. 

• Resolve any issues or Guest concerns. 

• Receive and stock all drink/food orders. 

• Other duties as required. 

Strasburg Rail Road dining options include but are not limited to: 

• Café 1832 

• Lefever Hall 

• Dining Car (lunch/dinner) 

• First Class service on the train 

• Wine & Cheese Train 

• Unique food & beverage pairings 

• Boxed picnic lunches 

• Popcorn Wagon 

• Food carts/tents 

• Specialty events 

MEASUREMENTS: 

• Always representing Strasburg Rail Road in a professional, friendly and welcoming demeanor. 

• Exhibiting a true Leadership Role while collaborating with fellow team members. 

• Strives to constantly improve service standards so as to elevate the company’s brand and reputation. 

• Adheres to the Strasburg Rail Road dress code, always presenting an appearance that is neat, clean, and consistent with an early 20th Century steam railroad. 

• Pays attention to detail in areas of cleanliness, order accuracy, and adherence to policy and regulations. 

• Exhibits accuracy and security in handling and reconciling company funds. 

• Takes ownership of the Guests’ experience. 

• Demonstrates effectiveness in responding to the immediate needs of Guests. 

• Maintains constructive and positive relationships with all contacts, internally and externally. 

• Accurately and effectively communicates information to appropriate staff and third parties. 

• Provides ideas, opinions, constructive criticism, and information in a professional manner. 

• Positively adapts to changing needs and priorities.

• Shows up to work on time and is punctual for meetings and appointments. 

• Maintains current certifications (ServSafe Food Handler & RAMP Server/Seller) 

QUALIFICATIONS: 

• Proven experience in food & beverage service, especially in fine dining and bartending. 

• Current ServSafe certification required. 

• Pennsylvania Liquor Control Board RAMP Server/Seller training. 

• Enthusiasm for the company, its product offerings and the overall Guest experience. 

• Self-motivation, self-direction, and a confidence to take initiative. 

• Excellency in interpersonal communication and conflict resolution. 

• Organizational skills and careful attention to detail. 

• Ability to delegate tasks. 

• Experience leading a diverse team, and a passion for inspiring people. 

• Availability to work flexible hours, including evenings, weekends, and holidays. 

• Positive attitude and personal confidence in management. 

• Knowledge of and proficiency with computers, technology, and POS. 

• Unwavering commitment to world-class Guest service and a positive company reputation. 

• Willingness and desire to learn. 

WORKING CONDITIONS: 

• Full-time, salary, minimum forty (40) hours per week. Varied shifts depending on operating, event, and travel schedules.

• Evening and weekend hours are expected. 

• Work during special events is required i.e. Day Out with Thomas, Christmas season, Mother’s Day, Easter, etc, all of which may be outside normal job responsibilities. 

• Work is primarily indoors, in buildings and train cars, though some time is spent outdoors. 

• Work requires frequent walking and/or standing, including aboard moving train cars. 

• Work requires frequent social contact with staff, guests, and third-party vendors. 

• Occasional exposure to very hot or very cold temperatures. 

• Use of basic office equipment and business technology includes but is not limited to computers, POS tablets, mobile phone, VOIP telephone system, cloud-based booking platform, copier, and two-way radio. 

• Occasional need for personal protective equipment. 

• Occasional exposure to hazardous situations and contaminants. 

• Occasional lifting of up to 50 pounds. 

INTENT AND FUNCTION OF JOB DESCRIPTION: 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. EEOC Employer.