We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.

 Your Role:

• Answer all incoming calls in an attentive, courteous, and efficient manner.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit.
• Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. 
• Up sell rooms when possible.
• Collaborate with the Sales Department concerning group bookings.
• Act as the initial guide for the guest and their experience.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency.

Compensation: $17.00 an hour, plus incentives when monthly team goals are met.

BENEFITS:

All employees receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line.

Full-time (over 30 hrs./week) employees receive Health, Vision, Dental, Life, and Accident Insurance as well as 401k, Paid Time Off, Paid Sick Leave, and discounts on all our portfolio of hotel stays.

Work Schedule: Must be available to work various shifts including weekends and holidays

Qualifications:

• High school diploma or equivalent. 
• A minimum of 6 months customer service position required and/or hotel Reservations experience, or previous PBX experience desired.
• An outgoing and engaging personality
• Excellent verbal and written communication skills.
• Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
• Excellent listening skills and a high attention to detail
• The ability to sit for long periods of time.