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Hickory Hill Golf Course are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
Last updated : 2024-05-06
Full Time
Sports & Recreation
$44k-55k (estimate)
05/08/2024
06/21/2024
golfhickoryhill.com
METHUEN, MA
50 - 100
1967
ERIC BROX
<$5M
Sports & Recreation
HICKORY HILL GOLF COURSE, INC. is a sports company based out of 200 NORTH LOWELL STREET, METHUEN, Massachusetts, United States.
The job skills required for Remote customer service include Customer Service, Customer Support, Presentation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote customer service positions, which can be used as a reference in future career path planning. As a Remote customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote customer service. You can explore the career advancement for a Remote customer service below and select your interested title to get hiring information.