15 Jobs in St. Louis, MO
Kennelwood Inc is Hiring a Call center representative Near St. Louis, MO
Kennelwood Pet Resorts is looking for a Guest Service Call Center Representative to be a part of a growing industry leader pet care business.
This role will support Kennelwood Pet Resorts through customer service and sales functions as the first point of contact for reservations, customer concerns, and generating additional sales.
The goal in this position is to provide quality and efficient service to every customer by recognizing the needs and recommending Kennelwood Pet Resorts products and services.
Essential duties and responsibilities
- Ensure customer service call are answered in a timely, professional, and efficient manner
- Knowledgeable of all products and services offered
- Maintain awareness of all promotions and advertisements and up-sell to customers
- Handle and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Handle payment transactions
- Data entry and maintenance of customer / potential customer data base
- High energy level
Qualifications
- Ability to stand and / or walk for extended periods of time
- Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
- Ability to walk dogs of all sizes on leashes
- Comfortable working around pet hair and dander
- A passion for animals
- Ability to work a flexible schedule including weekends and holidays
- Previous experience in call center or multi-phone environment preferred
What's in it for you?
- Health, Dental and Vision Insurance
- Weekly paychecks
- Training and growth potential
- 401k plus employer match
- Paid time off and paid holidays
- Free Pet Boarding and Dog DayCamp
- Discounts on Training and Grooming
- Bring your dog to work with you!
- Benefits may vary per position and department
This description is representative only and is not exhaustive of all the tasks this position may be required to perform.
Kennelwood Pet Resorts opened its first location in 1974. Since the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding.
Kennelwood has nine convenient pet resort locations as well as a Kennelwood Academy for Dog Training Professionals. Kennelwood continues to be an industry leader and has the philosophy that the experiences we create form connections that build trust and confidence.
Join our team and be a part of the tradition and contribute to the lives of the pets entrusted in our care!
Last updated : 2024-05-14
Job Summary
Full Time
$42k-53k (estimate)
05/22/2024
06/21/2024
The job skills required for Call center representative include Customer Service, Call Center, Products and Services, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
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Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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