The Accounts Receivable Specialist maintains contact with customers regarding delinquent accounts, initiates appropriate collection actions and maintains records. All tasks will be done using sound practices and judgment with the goal of meeting regulatory compliance and organizational priorities.

Qualifications:

• Associates Degree in Finance, Accounting or equivalent experience.
• Experience working in an office environment.
• Three years experience in accounts receivable and customer service.
• Has, or willing to obtain, Certified Accounts Receivable Specialist certificate.
• Excellent interpersonal and communication skills.
• Experience working with and reporting on financial data.
• Proficient in the Microsoft Office Suite.

Responsibilities:

• Using the aging report, reviews status of delinquent accounts and initiates collection action by contacting each account according to due date. Uses tact and diplomacy when dealing with customers.
• Ensures timely posting of payments for accurate aging reports and general ledger cash balances. Includes providing remittance information to A/R Coordinator to apply to appropriate items.
• Reviews the credit hold reports and contacts customers regarding the hold status of orders. Exercises judgment in releasing orders based on customer payment and collection history.
• Maintains records in CRM system of customer conversations relating to their accounts.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions in ERP System A/R master file.
• Proactively reviews customer information including credit worthiness in conjunction with the Controller. Researches credit history and references as needed and makes recommendations on credit limits.
• Initiates daily credit card payments and forwards credit card report and slips to A/R Coordinator for recording of payments to customer accounts.