115 Jobs in Springfield, MA
Coronis Health is Hiring a Client Service Representative Near Springfield, MA
Reports to Client Manager
Classification Hourly, Non-Exempt
Salary: $16.00 to $20.00 per hour
Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.Job PurposeThe Client Service Representative is an entry-level position on the Client Services team. Work is performed with supervisor guidance and within established practices to complete duties and responsibilities. Primarily responsible for collection of accounts receivable for multiple or larger specific payor(s), in a timely, systematic fashion. Primary goals are to facilitate increased cash flow and decreased A/R days on assigned accounts.
Duties And Responsibilities
- Conduct follow-up with insurance companies on denied and rejected claims. Follow-up on non-payment of claims according to the Company's guidelines.
- Verify eligibility for insurance coverage through various means
- Conduct necessary investigation and follow-up on unpaid, self-pay and/or litigation accounts using resources provided by Coronis.
- Communicate with self-pay patients regarding outstanding balance and timely pay-off of account. Establish individual payment plans based on pre-established collection procedures.
- Collect outstanding balances on patient accounts following Coronis accounts receivable management collection procedures and appropriate laws and regulations.
- Process mail received from physicians, insurance companies and patients regarding outstanding accounts.
- Process Credit Status Reports and take steps necessary to adjust accounts or indicate true refunds.
- Initiate adjustments to accounts including referral to collections, write-offs, and insurance adjustments according to
- Participate in regular team meetings to discuss pertinent issues, changes, and/or enhancements to the collections function.
- Identify trends and issues related to payors, invoice set-up, and end-user errors, related to AR Follow-up and communicate information about this to the AR Manager, Team Lead and Job Account Managers.
- Initiate updates to Client-specific Requirement Notes and dictionaries when necessary.
- May assist in the training and cross training of newer staff.
- Other duties as assigned.
- High School diploma or equivalent
- 1-2 years relevant work experience in a physician or medical insurance/collections environment
- Excellent communication skills (both verbal and written)
- Detail oriented
- Proficient in Microsoft Office; MS Word, MS Excel, MS Outlook
- Ability to multi-task
- Strong organization skills
- Knowledge of HIPAA laws
- Knowledge of health insurance billing and collections
The physical requirements above are representative of the physical capabilities that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.
Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Summary
Full Time
Ambulatory Healthcare Services
$42k-53k (estimate)
06/04/2024
06/28/2024
coronishealth.com
FENTON, MO
50 - 100
2015
MICHAEL C FERRIE
$10M - $50M
Ambulatory Healthcare Services
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About Coronis Health
Coronis Health is a global revenue cycle management company offering specialized solutions to healthcare practices and facilities. By using industry-leading technology combined with high-touch relationship building, Coronis Health allows healthcare practitioners to focus on patient care, maintain financial independence, and cultivate financial success. With 100+ years of combined experience, the trusted advisors at Coronis Health provide tailored, data-driven solutions to the following service groups: private practice, anesthesiology, pathology & lab, behavioral health, and hospitals & surgery ...
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The job skills required for Client Service Representative include Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
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Promoting and maintain positive customer relations utilizing service excellence techniques.
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Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.
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