Overview

HTA’s flight training enrollment is growing, and we are seeking a full time Training Support Specialist. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student’s access to all the resources and logistical capabilities of HTA to complete training on-time and on-budget. The Training Support Specialist provides an element of personalized assistance and support throughout the student’s training.

Qualifications

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, required
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

Key Responsibilities

• Works one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Advises students with scheduling or performance issues and advocates for students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly instructor meetings
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and Checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Records and updates student tracking system to reflect student success 
• Reports to the General Manager and works with the Flight Instructors to ensure safe, efficient, successful flight school operations
• Works with all departments to ensure a smooth and seamless customer experience