Company: Head to Toe Brands - Beauty Brands

Brands: The Lash Lounge, Frenchies Modern Nail Care, Bishops Cut & Color

Job Title: Onboarding Coordinator

Location: Dallas area (Southlake) - 80% Remote / 20% Office - Flexible

Job Description:

Head to Toe Brands is seeking an Onboarding Coordinator to assist as the first line of support for new Franchise Owners. This position will play an integral part in our organization's growth as the work will influence our franchisees' performance and coordination of opening a new business. The Onboarding Coordinator will assist franchisees by providing a wide range of coaching, training, and development services through the established onboarding program. They will be responsible for guiding franchisees through the onboarding process, as soon as they sign their franchise agreements, including monitoring progress, managing risks and issues, communicating with the brand teams, and ensuring franchisees stay on track for a timely and successful opening.

Duties and Responsibilities

• Build trusting relationships with Franchisees as their primary corporate support contact during the onboarding process.
• Provide Franchisees with appropriate coaching, training, education and development tools and resources.
• Work collaboratively with the Franchisees to develop business/operational plans that include specific goals with key initiatives and deadlines to help them achieve maximum growth potential.
• Provide Franchisees positive, constructive, and actionable feedback.
• Be an active and engaged ambassador for all Head to Toe Brands by ensuring compliance for the brands, operations, service and business standards.
• Responsible for understanding, interpreting, upholding, and enforcing brand system standards, policies and contracts as well as communicating and implementing any changes to these with Franchisees.
• Ensure Franchisees have completed and implemented all current training programs.
• Act as the liaison between Franchisees, Corporate, and any external vendors, ensuring effective flow of communication.
• Review local level results and adoption of Head to Toe Brands initiatives and create action plans to improve consistency in implementation throughout the organization.
• Provide Franchisee perspective in the identification and development of new initiatives, communication, and training, and to define and solve Franchisee challenges.
• Be a leader in developing components of franchise support systems, or systems in their entirety, for the betterment of the entire organization.

Job Requirements

• BA/BS or equivalent working experience
• 2 years of customer service experience
• Extremely well organized
• Ability to meet deadlines and to collaborate with cross-functional teams.
• Project management experience and/or Real Estate & Construction management experience
• Self-directed
• Strong decision-making skills

Benefit Details:

• 80/20 Remote & In-Office - Flexible
• Vacation/Sick/Personal Time starting at 2 Weeks
• Medical, Vision, Dental and insurance plans
• Paid Holidays
• 401(k)

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Southlake, TX 76092 (Required)

Work Location: Hybrid remote in Southlake, TX 76092