Are you on the search for a rewarding career that is passionate about delivering positive experiences? We invite you to join our dynamic team as a Logistics Specialist. At RJ Logistics, our people drive our success—we prioritize our team members and nurture our external relationships to execute exceptional solutions in the complex supply chain industry. We work each day to set a new standard, challenge the status quo, to provide innovative solutions while creating opportunities for career and personal growth for all who join us on this journey.

Summary

The Logistics Specialist will be responsible for the tracking, monitoring, and communicating shipment statuses to deliver an exceptional positive end-to-end experience. The ideal candidate will possess a can-do proactive attitude with the ability to adapt to ever-changing market conditions.

Role Responsibilities

• Transactional Communications: Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS. Answer high volumes of incoming calls.
• Expectation Management: Confirm that each Partner Carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch.
• Relationship Building: Establish, expand, and cultivate transportation relationships.
• Service Excellence: Communicate with and monitor service providers, such as customs brokers, or trucking companies. Promptly and effectively address, research, and resolve any transportation needs or issues.
• Technology Utilization: Navigate Transportation Management System (TMS) and related technology tools to manage operational tasks compliant with company standard operating procedures.
• Team Collaboration: Partner with internal teams to align carrier capacity with customer demands and operational goals.
• Data Documentation: Ensure all transactions and interactions are accurately recorded in TMS and compliant with company standard operating procedures.
• Market Analysis: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions.
• Additional Duties: Perform other responsibilities and duties as assigned to support the overall logistics and tracking functions.

Knowledge, Skills and Abilities

• Effective problem-solving and decision making
• Excellent verbal and written communication
• Proficient with Microsoft Office Suite or related software
• Possess self-motivation with a positive can-do attitude
• Thrive in a team based collaborative environment with an independent result focus
• Microsoft Office Suite or related software
• Ability to work Monday- Friday with the willingness to work outside these hours to ensure exceptional service, based on business need

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Southfield, MI 48075 (Required)

Work Location: In person