11 Jobs in South San Francisco, CA
Dama Technology Inc is Hiring a Client Services Support Specialist Near South San Francisco, CA
About Dama
AtDamaweusetechnologytosolveproblemsthatcriticallyimpactthegrowthandreputationofthecannabisindustry.Weofferasuite ofinnovative,compliantandsustainablebusinesstools,removingthebarriersthatexcludecannabisbusinessesfromaccessingthe fundamentalfinancialsolutionsrequiredtosupportarapidlygrowingindustry.Wehaveadiverseteamofpaymentsprofessionalswith deepexpertiseinfinancialservices,paymentstechnology,andsuccessfullybuildingandgrowingcompanies.Throughoutthe organization, you’ll find people who solve problems, deliver solutions and deal with uncertainties while building best-in-class products for the industry.
The role
If you value being an essential contributor to a TEAM, strive to gain EXPERTISE in products and services, and LOVE to provide the best experienceforyourcustomers,thiswillbeagreatfitforyou.Assupportspecialistyouwillprovidepromptandaccuratesupportforall Damaproductsandservices.Additionally,youwillprovidesupportforinternalteamsinachievingrevenueandretentiongoals.Projects andresponsibilitieswill varyovertime, meaningflexibilityandanaptitudetolearnarekey.
Wearelookingforsomeonewhonotonlycanthriveaspartofateambutisalsoabletoworkindependentlyanddeliver results. Someone who is meticulous, detailed, and highly focused on completing each task thoroughly with precision and accuracy. If that sounds like you, read on!
Specificresponsibilities include
- BecomeanexpertonDama’sfullsuiteofproductsandservices
- End-userandclientmulti-mediasupport(email,phone,text)forallDamaproductsandservices
- Providesupportforinternalteamsthatincludebutarenotlimitedtocomplianceandclientservices
- Documentandprovidefeedbackregardingproductandprocessimprovements
- Clientoutreachandremindersregardingonboardingandcompliance-relatedtasks
- Assistingwithmiscellaneousprojectstoensurean exceptional client experience
- Contributetoend-userandclientknowledgebases
- Otherdutiesandprojectsasassigned
Skillsand experience
- Acumen for assisting and resolving issues for customers and clients
- Excellentverbalandwrittencommunicationskills
- Proficientwithcomputersandtechnology
- Basicissuetriagingandtroubleshootingskills
- Provenability to work with a teamto achievecollective objectives
- Meticulousandvigilant, with a high level of attention to detail
- Strongtime-managementskillsandtheabilitytoworkindependently
- Mustbeempathetic,patient,confident,good-humored,andabletointeractwellwithabroadspectrumofpersonalities
Preferred
- 2 yearsofexperienceprovidingcustomerservice
- ExperiencewithCRMsystemssuchasSalesforce
- Experiencewithinthebankingorpaymentsindustry
- Bachelor’s degree or equivalent
Work environment
Abilitytohandlehighlyconfidentialandsensitiveinformation;possessskillstoworkindependentlyorinagroupsetting;Flexible personality, as needs change depending on needs of the organization; can influence a large span of relationships and levels; general business office environment.
Duetothenatureoffinancialsystems,youwillberequiredtopassabackgroundcheck.
Benefits
- Healthcare
- 401K
- Generous PTO
- Remote work
Apply: jobs@damafinancial.com
CHR - Client Services Support Specialist
LI: Client Services Support Specialist
Salary commensurate upon experience
Bonus goals tied to company goals attained
Job Summary
Full Time
$69k-90k (estimate)
11/05/2023
07/23/2024
The job skills required for Client Services Support Specialist include Client Service, Products and Services, Attention to Detail, Flexibility, Time Management, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Support Specialist positions, which can be used as a reference in future career path planning. As a Client Services Support Specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Support Specialist. You can explore the career advancement for a Client Services Support Specialist below and select your interested title to get hiring information.
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