As a Front Desk Agent, your responsibilities include:

-Surpassing guest expectations;

-Handling heavy guest call volume related to housekeeping, engineering, room service, etc;

-Place room service orders via hotel computer system;

-Process all guest calls related to housekeeping and engineering. Follow up to ensure complete guest satisfaction;

-Perform any other job related duties as assigned.

Position Requirements:

-Excellent attention to detail;

-Must possess the ability to handle multiple tasks;

-Excellent communication and interpersonal skills;

-Ability to effectively communicate with guests, team members and department managers;

-Must possess a strong team spirit;

-Prior customer service experience is required;

-Knowledge of basic PC skills;

-Microsoft/Excel experience a plus.

Job Type: Part-time

Salary: $14.00 - $16.00 per hour

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• South Saint Paul, MN 55075: Relocate before starting work (Required)

Work Location: In person