We have a great benefits package consisting of :

• Health Insurance - Affordable health insurance with the 2 plan options : PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will :

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints / questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for :

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands :

Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience :

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Last updated : 2024-05-29