The Security Officer Team Lead establishes safe and secure environments for patients, team members, and our partner communities by ensuring our security presence is seamlessly integrated with our customer service brand. The Security Officer Team Lead will report to the General Manager and occasionally collaborate with other Security Team Leads within the organization. This position establishes and enforces local security protocols and oversees security system functions while maintaining positive relationships with patients, management, cultivation, and dispensary staff. This role also serves as the company’s primary liaison for local, state, and federal law enforcement.

Security Systems/Processes

• Protecting personnel and assets from harm and theft
• Ensuring policies and protocols are being followed for employee safety, diversion prevention, product transportation and storage, and waste disposal
• Ensuring all local security personnel are fully trained on customer service brand and standards
• Enforces plans and procedures to address a wide range of security-related events (including the establishment of emergency response and business continuity protocols for the business)
• Maintains the security systems for facilities as part of the dispensary launch process
• Partnering with cultivators, processors, and dispensary staff to ensure the seed to sale inventory system is being used and maintained by industry standards and practices
• Ensure all security staff complete ongoing training and development requirements dictated by state cannabis programs (emergency response, armed/unarmed guard protocols, etc.)
• Managing the businesses cash transportation function to ensure the safe movement of cash from facilities to selected armored service providers
• Maintaining security reporting and ongoing metrics to assess department effectiveness and identify potential enhancements
• Performing ongoing safety audits and assessments, including exercise development and execution
• Administering security systems, alarm codes, and call lists to ensure team availability
• Responding to after hour incidents where required

Leadership

• Coordinates scheduling, training, and performance management activities for the local Justice Cannabis Co. security team
• Builds positive relationships with management, staff, patients, and local communities
• Maintains composure and professionalism when dealing with patients, cultivators, vendors, authorities, and other staff
• Check-in both recreational and medical patients using the CRC system
• Maintains contracts and relationships for alarm, camera, and security system vendors
• Maintains knowledge of industry best practices for safety and security operations
• Assists staff in understanding and complying with state laws, city ordinances, and other regulations governing business operations.
• Maintains segregation of duties and authority between security and operational staff
• Reviews incident reports and logs to identify potential trends and training opportunities
• Performs other related duties as required

Qualifications

• Five or more years of experience in law enforcement or military security role highly desirable
• Personally, maintains all required state and local credentials for unarmed guards
• Demonstrated leadership experience in a safety/security role
• Demonstrated experience in employee training, coaching, and development
• OSHA Certification
• CPR/First Aid Certification
• SORA license required

Additional Attributes

• Ability to demonstrate leadership principles in action
• Ability to deescalate situations calmly and professionally
• Ability to understand and communicate the policies, procedures, safety, and security rules
• Ability to handle both routine and stressful situations
• Ability to effectively communicate with police and emergency management personnel
• Ability to maintain strict confidentiality relating to internal security systems and protocols
• Ability to work remotely without direct supervision
• Ability to write routine reports and correspondence
• Ability to read and interpret documents
• Ability to pass enhanced security/background checks

Physical Requirements and Environment

• Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat.
• Major activity: Walking, standing, speaking, listening, observing.
• Physical efforts to carry out job duties: Standing, walking, and sitting.

Qualifications

• Five or more years of experience in law enforcement or military security role highly desirable
• Personally, maintains all required state and local credentials for both armed and unarmed guards
• Demonstrated leadership experience in a safety/security role
• Demonstrated experience in employee training, coaching, and development
• OSHA Certification
• CPR/First Aid Certification

Additional Attributes

• Ability to demonstrate leadership principles in action
• Ability to deescalate situations calmly and professionally
• Ability to understand and communicate the policies, procedures, safety, and security rules
• Ability to handle both routine and stressful situations
• Ability to effectively communicate with police and emergency management personnel
• Ability to maintain strict confidentiality relating to internal security systems and protocols
• Ability to work remotely without direct supervision
• Ability to write routine reports and correspondence
• Ability to read and interpret documents
• Ability to pass enhanced security/background checks

Physical Requirements and Environment

• Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat.
• Major activity: Walking, standing, speaking, listening, observing.
• Physical efforts to carry out job duties: Standing, walking, and sitting.

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