The Security Officer Team Lead establishes safe and secure environments for patients, team members, and our partner communities by ensuring our security presence is seamlessly integrated with our customer service brand. The Security Officer Team Lead will report to the General Manager and occasionally collaborate with other Security Team Leads within the organization.This position establishes and enforces local security protocols and oversees security system functions while maintaining positive relationships with patients, management, cultivation, and dispensary staff. This role also serves as the company’s primary liaison for local, state, and federal law enforcement.

Security Systems/Processes

• Protecting personnel and assets from harm and theft
• Ensuring policies and protocols are being followed for employee safety, diversion prevention, product transportation and storage, and waste disposal
• Ensuring all local security personnel are fully trained on customer service brand and standards
• Enforces plans and procedures to address a wide range of security-related events (including the establishment of emergency response and business continuity protocols for the business)
• Maintains the security systems for facilities as part of the dispensary launch process
• Partnering with cultivators, processors, and dispensary staff to ensure the seed to sale inventory system is being used and maintained by industry standards and practices
• Ensure all security staff complete ongoing training and development requirements dictated by state cannabis programs (emergency response, armed/unarmed guard protocols, etc.)
• Managing the businesses cash transportation function to ensure the safe movement of cash from facilities to selected armored service providers
• Maintaining security reporting and ongoing metrics to assess department effectiveness and identify potential enhancements
• Performing ongoing safety audits and assessments, including exercise development and execution
• Administering security systems, alarm codes, and call lists to ensure team availability
• Responding to after hour incidents where required

Leadership

• Coordinates scheduling, training, and performance management activities for the local Justice Cannabis Co. security team
• Builds positive relationships with management, staff, patients, and local communities
• Maintains composure and professionalism when dealing with patients, cultivators, vendors, authorities, and other staff
• Check-in both recreational and medical patients using the CRC system
• Maintains contracts and relationships for alarm, camera, and security system vendors
• Maintains knowledge of industry best practices for safety and security operations
• Assists staff in understanding and complying with state laws, city ordinances, and other regulations governing business operations.
• Maintains segregation of duties and authority between security and operational staff
• Reviews incident reports and logs to identify potential trends and training opportunities
• Performs other related duties as required