Description

General Functions and Scope:

Effectively facilitate the company’s service process by following established procedures in ways that meet or exceed customer and company expectations.

Requirements

Primary Responsibilities:

· Create accurate Estimates and Repair Orders for customers.

· Maintain accurate records of customer contacts, approval for work, actual work performed, status on jobs for WIP repair orders, etc.

· Ensure that all work done under extended warranty/service contracts are approved and correctly billon the on the repair order

· Maintain effective communication with service customers for RV pick-ups and drop-offs.

· Meet with every customer, whether dropping off or picking up. Review proposed work by customer as well as completed work upon pick-up.

· Coordinate with Dispatch and Parts Dept. for completion of Repair Orders by the agreed “Promise Date”, and pro-actively reschedule with customers when Promise Date cannot be met.

· Communicate effectively with Service manager and Dispatch to ensure priority is given to the appropriate repair order, and that all team members are informed.

· Recommend additional services including preventative maintenance, and various accessories or equipment that will enhance your customer’s RV ownership experience.

· Nothing contained herein shall be deemed to limit the duties of the position to the examples contained herein.

Knowledge, Skills, and Abilities:

· Excellent communication skills, both written and verbal.

· Ability to use a variety of computer-based applications.

· Exceptional customer service skills.

· Deadline and detail oriented.

· Valid driver’s license with good driving record.

Education and Experience Requirements:

· High school diploma or GED required.

· Experience in RV or automotive sales, service, and repair highly preferred.

Physical Requirements:

· Ability to work both in outdoor and indoor environments.

· Ability to sit, stand, walk, bend, twist, stoop repetitively.

· Ability to lift up to 40 pounds as needed.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.