1 Job in Sevierville, TN
English Mountain Recovery is Hiring an Intake Coordinator Near Sevierville, TN
About the Job:The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.
Roles and Responsibilities:
- Conducts pre-admission assessments. Completes admission pre-certification as needed.
- Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
- Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
- Responds and reacts to the needs of referred clients.
- Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
- Decides which Interventionist and facility to recommend, the dates, and the travel.
- Works closely with other department as well as external parties to ensure the timely admission of clients.
- Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
- Completes insurance verifications for all clients per CBO guidelines on all private insurance admissions.
- Screens calls from referrals and sets up transportation for admission.
- Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.
- Greets and assists clients, visitors and staff at the front office.
- Oversees the traffic flow and incidents in the lobby area.
- High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
- One or more years' experience in healthcare admissions required. Preferably in the mental health or substance abuse field.
- Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
- Knowledge of community resources.
- Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility requirements.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
Job Summary
Full Time
Accommodations
$50k-65k (estimate)
06/01/2024
07/17/2024
englishmountainrecovery.org
SEVIERVILLE, TN
25 - 50
2005
NGO/NPO/NFP/Organization/Association
GARY SHOEMAKE
<$5M
Accommodations
Related Companies
About English Mountain Recovery
English Mountain Recovery offers treatment programs to people suffering from alcoholism, drug abuse and addictive disorders.
The job skills required for Intake Coordinator include Social Work, CPR, Interviewing, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be an Intake Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Intake Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Intake Coordinator positions, which can be used as a reference in future career path planning. As an Intake Coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Intake Coordinator. You can explore the career advancement for an Intake Coordinator below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
