Full-time position with benefits such as medical and dental insurance, 401k retirement plan, paid sick leave, paid vacation, employee assistance program, education scholarships and much more!

JOB SUMMARY:
The primary duties of the Guest Service Supervisor is to accommodate guests during their stay in an attentive, courteous and friendly manner, and assist and guide the front office staff in daily duties and long term goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor.
• Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.
• Maintain a positive work environment.
• Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.
• Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in, at times, a fast paced environment.
• Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. Lead by example.
• You are responsible for working in a safe and conscientious manner and ensuring the Department staff members work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times

The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime. As a supervisor, you are responsible for being familiar with these policies and for adhering to them at all times. You are also responsible for assuring the those you supervise also understand and adhere to these Company’s policies. You must immediately document and report any violation by others.

Ayres Hotel Seal Beach

12850 Seal Beach Blvd, Seal Beach CA 90740

Tele: 562-596-8330

For a complete list of employment opportunities visit us at www.ayreshotels.com/careers

Empleador de Igualdad de Oportunidades

Equal Employment Opportunity Employer

We Care About People * We Value Teamwork * We Deliver Results

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person