Position Summary

The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

Position Summary

On call

Key Responsibilities

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Performs other duties as required to provide the service brand behavior and genuine hospitality

Provides food and beverage service to guests in the restaurant

Sets tables in accordance with Carlson Managed Hotels & Resort’s standards

Prepares order for presentation to guest

Serves food, coffee, water and other beverages; refills beverages as needed

Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

Cleans banquet room and banquet kitchen area during and after banquet functions

Cooperates closely with other servers to meet and exceed guests’ expectations

Requirements / Skills

Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale Skilled in utilization of point of sale systems and / or other back-of the house systems.

Upselling Know the available products and services and suggest alternatives.

Requirement / Skills

Excellent customer service and verbal communication skills

Ability to prioritize tasks and anticipate customer demands

Highly organized demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands

Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally

Ability to maneuver up to 150 pounds, occasionally, for short periods of time

Able to set up and take down tables, chairs, stages, and other banquet meeting fixtures

Ability to push and pull carts weighing up to 200 pounds, occasionally

Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.

We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Starting Rate $20 / hour plus gratuity

Last updated : 2024-05-23