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About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.
Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers.
Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
conduct hardware and software maintenance and reporting as needed; and perform related work as required. Travel required to our clients in Sarasota / Tampa area.
contacts third-party vendors for warranty service repair and dispatch; and dispatches appropriate resources for problems that cannot be resolved remotely.
Functional Level The Field Engineer will be able to complete all tasks necessary to unbox, assemble, and bare metal configure 10 corporate workstations in a standard 8 hour business day.
Final build would include all line of business applications, domain join, VPN configuration, peripheral setup and verification, user profile configuration, and any documented specialty tasks provided by the client.
Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature. Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment;
communicates solutions to end-users effectively. Provides one-on-one end-user problem resolution for client (PC) software and connectivity.
Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed.
Acts as remote hands for engineering staff onsite as needed. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
demonstrate sensitivity to, and respect for, a diverse population. Represent the company in a professional manner; presenting and communicating in an effective and professional manner at all times.
basic understanding of electrical safety procedure. Qualifications Candidates must meet the minimum qualifications as detailed below, or have an equivalent of documented experience.
Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities.
Education : MCTS (Microsoft Certified Technology Specialist) desired. Any Candidate that does not hold an MCTS, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.
Experience : 3 years providing end-user support for current PC desktop and application software 3 years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment.
Special Requirements : Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs.
unassisted), bending, standing, climbing or walking. Must have excellent written and oral communication skills. Powered by JazzHR
Last updated : 2024-05-18
Full Time
$48k-60k (estimate)
05/19/2024
08/18/2024
thrivenetworks.org
Oakland, CA
50 - 100
The job skills required for Desktop support technician include Operating System, Repairing, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
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Quotes from people on Desktop Support Technician job description and responsibilities
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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