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Who We're Looking For :
We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers.
Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level 2 Technical Support team.
The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills / instincts, and the ability to learn our tech / product relatively independently and quickly.
What is Kixie?
Kixie is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads - and support teams stay on top of their customers.
We integrate richly and easily with any CRM, and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time.
We boast the finest team of customer success reps in the SaaS industry, and make our home in sunny Santa Monica near the beach.
The Basics :
This position is in-office, not remote. We're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.
The Customer Support Specialist role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future.
At least 1 year of past experience in a client-facing role is preferred, but not necessary.
Responsibilities :
Requirements
Benefits
Last updated : 2024-06-04
Full Time
Retail
$60k-78k (estimate)
06/05/2024
07/15/2024
kixie.com
Los Angeles, CA
<25
Retail
The job skills required for Customer specialist include Customer Support, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
05/01/2022: El Paso, TX
Responding promptly to customer inquiries.
03/04/2022: Elyria, OH
Communicating with customers through various channels.
04/11/2022: Saint Cloud, MN
Acknowledging and resolving customer complaints.
02/20/2022: Los Angeles, CA
Knowing our products inside and out so that you can answer questions.
04/22/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
04/10/2022: Long Beach, CA
Give credence to customer complaints.
05/08/2022: Kingsport, TN
Understand The Needs Of The Business.
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Listen attentively and actively.
03/12/2022: Madison, WI
Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.