3 Jobs in Santa Monica, CA
1872 Consulting is Hiring a Desktop Support Technician Near Santa Monica, CA
SummaryThis position will operate in a professional services environment, where we're looking for a Desktop Support Technician to provide white glove customer service. This individual will work with the Service Desk to resolve escalated tickets for technical issues that need to be resolved in person. Other duties include installing and troubleshooting hardware, software, printers, wireless devices, and operating system problems for personal computers inside the multiple environments we support.What you'll be doing
- Research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements
- Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment.
- Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Service Desk.
- Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Service Desk
- Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
- Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
- Work in conjunction with Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
- Configure, deploy, and support company issued mobile devices
- Coordinate disposal of all IT Endpoint related equipment
- Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting
- Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures
- Maintenance and advancement of desktop management services including remote control, software distribution, asset management, and virus protection services
- 3 years of experience with Desktop Support, or similar technical support roles
- Strong experience supporting Microsoft technology such as Windows 7/8/10, Windows Server, Active Directory, Exchange, Office 365, MS Office, Teams, etc.
- Experience supporting mobile devices, both iPhone and Android
- Bachelor's Degree, preferably in an IT related field
- Mobile device management and iPhone
- Encryption (i.e. BitLocker) and VPN client
- Networking experience
Job Summary
Contractor
$54k-68k (estimate)
05/27/2023
07/27/2024
1872consulting.com
Chicago, IL
<25
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The job skills required for Desktop Support Technician include Troubleshooting, Desktop Support, Networking, Technical Support, Operating System, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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