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This position reports directly to the Call Center Manager/Supervisor and is responsible for building and fostering relationships with members and potential members. The Call Center Lead gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of CoastHills’ products, services and technologies.
The requirements listed below are representative of the knowledge. skill, and/or ability required.
Two or more years of customer service experience in a retail or banking environment.
One or more years of experience in financial services and/or call center environment.
Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.
For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.
Full Time
Banking
$44k-55k (estimate)
05/25/2024
07/24/2024
www.coasthills.coop
Lompoc, California
100 - 200
Jon Sweet
$10M - $50M
Banking
CoastHills is a community-based credit union serving the California Central Coast, from Ventura County through Santa Cruz County.
The job skills required for Call Center Lead include Customer Service, Call Center, Leadership, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Lead positions, which can be used as a reference in future career path planning. As a Call Center Lead, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Lead. You can explore the career advancement for a Call Center Lead below and select your interested title to get hiring information.