We are offering an opportunity for a Help Desk Analyst II in San Francisco, California, USA. This role is in the telecom industry and involves problem-solving, decision making, organizing, planning, communication, and demonstrating technical expertise. The position offers a short-term contract employment opportunity. Responsibilities: • Analyze and anticipate potential consequences when making recommendations or decisions, escalating issues to the appropriate authority as necessary.• Efficiently prevent potential problems from happening by consistently anticipating them before they become obvious to others.• Meet or exceed deadlines based on known, shared priorities and adapt to changing priorities as the situation demands.• Proactively share important information in a timely manner, ensuring easy accessibility and openness.• Strive to achieve outcomes and reach goals with an appropriate pace and sense of urgency.• Demonstrate needed technical mastery to contribute value and continuously seek to upgrade technical skills and knowledge.• Adapt to new technology quickly and effectively, modeling the use of technology for others.• Support organization policies that improve technology across teams.• Share expertise with others.• Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware.