Responsibilities:

Under general direction, responsible for set-up, implementation, and maintenance of e-billing for the Firm’s clients, working directly with Client Account Managers, clients, and third-party vendors. Assists and trains billers and CAMs on the e-billing process and assists with e-billing requirements (format, approved timekeepers, etc.) and troubleshooting issues. Ensures client service and satisfaction are attained in all areas of the position. Assist with Time note Notice Inbox and Fall-Out matter.

Essential Functions

Client Service

Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.

Ensure exemplary client service to all internal and external clients; proactively promote client service throughout the department and among teams; respond to peer requests with recognition that request serves a client or Firm need.

E-billing Process and Maintenance

· Direct and maintain electronic billing processes and requirements; serve as liaison among clients, billing attorneys and staff, billers, CAMs and third party vendor; facilitate communication to ensure timely and correct implementation and on-going functionality of electronic billing for the Firm’s clients. Ensure adherence to Firm’s billing policies and procedures.

· Coordinate data collection for e-billing matter set-up and on-going maintenance:

· Oversee matter set-up, including timekeeper and billing rate set up and approval, both on the vendor site and within the Firm’s billing system.

· Assist billing attorneys and their assigned CAMs in creating and maintaining matter budgets and matter plans or status reports.

· Facilitate annual rate change process among the Firm, the vendor, and the client. Assist billers and CAMs in resolving e-billing issues (missing or unapproved timekeepers, incorrect rates, missing claim or matter information, etc.).

· Review and process e-billing documentation according to attorney instruction and department procedures. Ensure effective and detailed information flow within department, internal, and external clients.

· Review e-billing documents and client/matter master files for special billing needs and obtain necessary documentation if special billing need is not properly reflected in e billing. Collaborate with internal clients to define special billing needs.

· Review rates, discounts, addresses, and other components of e-bill for accuracy. Identify discrepancies and independently gather resources and information needed to complete process.

· Review final bills to insure data integrity. Proactively collaborate with billers to process and transmit error-free e-bills.

· Provide research assistance as needed to resolve e-billing discrepancies and/or issues. Locate data and information from other sources that may not be readily available.

· Design and maintain reports for e-billing analysis. Apply and administer other application tools as needed.

· Assist other billers, CAMs and accounting staff as needed with all e-billing concerns. Recommend appropriate solutions. Respond promptly and completely to client, attorney, and department inquiries.

· Timenotes support: Assist in the Timenote Notice Inbox and ensure all requests are handled accurately

· Fall-Out management support: Ensure that time in fall-out matter is cleared and corrected accordingly.

· Assist at month-end closing ensuring that the Fall-Out matter is cleared, Intapp Time disabled, run report on Elite Values; may also assist with maintaining restricted text and rules.

· Coordinate and prepare special e-billing projects as needed.

Billing and Collection Support

· Attended department and group meetings as needed to keep up-to-date on department policies and procedures.

· Provide backup assistance as needed for other accounting department personnel for Master Files, Billing and Collections.

· Assist with special projects and perform other duties as assigned by the Manager.

Professional Development

· Remain current in industry trends in Accounting & Finance and the legal profession.

· Ensure expertise in technology relevant to the position; proactively use most current technology to further teamwork, client service, and efficiency.

· Participate on projects that increase the value of services to clients, attorneys, timekeepers and the Firm.

· Confidentiality

· Ensure compliance with the Firm’s Confidentiality Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately.

Qualifications

· Elite and 3E experience strongly preferred. Minimum two years Billing and Collection experience. Experience with vendor e-billing systems (i.e., Tymetrix, Legal Tracker, DataCert) preferred.

· E-Billing HUB certification preferred.

· Intermediate Excel skills required.

Job Type: Contract

Pay: $32.00 - $38.00 per hour

Schedule:

• 8 hour shift

Experience:

• Elite and 3E: 2 years (Required)
• Billing and Collection: 2 years (Required)
• Law Firm: 2 years (Required)

Work Location: On the road