We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Remote and onsite as needed.

7:00am - 5:30pm Flex Alternating Weekends

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment. Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.

• Experience: Minimum of one (1) year experience in Level 1 end-user support role.
• Preferred Experience: Understanding of IT Service Management. Service Desk or call center experience in an inbound call environment.
• Required Education: High School Diploma and technical vocational training or equivalent work experience.
• Other: Ability to troubleshoot and resolve technical issues. Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.). Ability to multitask between speaking with a customer and documenting a ticket. Knowledge of standard business desktop software, OS, and hardware. Healthcare experience a plus. Good communication skills, both verbal and written.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.