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About this role :
Wells Fargo is seeking a Contact Center Routing Systems Analyst to help design, build, and launch the routing platforms for our new Enterprise Level Cloud-Based Contact Center.
Learn more about the career areas and lines of business at wellsfargojobs.com . In this capacity the analyst would also support our Existing Contact Center Routing platform as we migrate to Cloud based contact center.
In this role, you will :
Required Qualifications :
5 years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
Desired Qualifications :
Job Expectations :
Ability to work on-site at one the posted work location
Posting Locations :
This position is not eligible for Visa sponsorship
Pay Range :
Pay Range
$96,600.00 - $206,100.00
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future.
Posting End Date : 31 May 2024
31 May 2024
Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Last updated : 2024-05-31
Full Time
Banking
$72k-89k (estimate)
05/17/2024
06/02/2024
wellbourne.com
Menlo Park, CA
<25
Banking
The job skills required for Contact center analyst include Problem Solving, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center analyst positions, which can be used as a reference in future career path planning. As a Contact center analyst, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center analyst. You can explore the career advancement for a Contact center analyst below and select your interested title to get hiring information.