Job Summary

• Plans, administers, monitors, and evaluates the day-to-day operations of a small Thrift Store with a limited staff ensuring compliance with established policies and procedures;
• processes, displays, and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner;
• prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover;

ensures the accountability and security of all store items and funds. May serve as a lead worker to volunteers, beneficiaries, and / or subordinate store personnel.

Knowledge, Skills, and Abilities

Administers and monitors the day-to-day operations of a small Thrift Store; serves as lead worker to volunteers, beneficiaries, and / or subordinate store personnel;

trains and instruct staff in the proper methods and procedures for performing work; inspects work in progress and upon completion for accuracy and completeness.

Plans, supervises and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover;

plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items.

Supervises and participates in the receiving, sorting, pricing, and distribution of donated items in the warehouse; ensures that items are processed in a timely manner and in compliance with established policies and procedures.

Assists customers by explaining store policy and responding to questions regarding the pricing and / or purchasing of items;

ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading / unloading area, may assist with hauling donations to the storage area;

prepares and provides tax receipts as needed.

Prepares and delivers bank deposits.

Opens and / or closes store doors in accordance with the store schedule.

Prepares and maintains a variety of Thrift Store sales reports, records, logs, etc.; ensures the accuracy, completeness and timeliness of the same.

Schedules donation pick-ups; ensures the accountability of all donated items; ensures donations are collected in compliance with established policies and procedures.

Maintains inventory of supplies and equipment for the store and warehouse operations.

Recruits and supervises volunteers working in the Thrift Store and warehouse.

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner;

rotates and / or rearranges stock as directed; returns items to the proper location after customer's have handled.

Assists in cleaning all display racks and shelves; sweeping and mopping floors; cleaning windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts;

prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Performs work of the Store Clerk and Warehouse Worker as needed.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and / or general information.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Knowledge of the principles and practices of retail store management.

Knowledge of the principles and practices of effective customer relations.

Ability to evaluate overall store operations in order to detect deficiencies and implement appropriate corrective action.

Ability to price donated merchandise reasonably and fairly.

Ability to perform mathematical computations.

Performs other related work as required.

Education and Experience

High School diploma or AND two years progressively responsible experience working in a retail store environment with at least one year experience in a supervisory capacity.

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications / Licenses

Valid driver license

Physical Requirements / Working Conditions

Works is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

Works is performed in a warehouse environment where there are physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Last updated : 2024-06-05