Under the close supervision of a Licensed Certified Social Worker, the Case Manager provides direct professional social work services and case management to homeless populations such as children, seniors, substance abusers, and physically or mentally ill individuals. This position will take place at the Eastside Family Shelter in Rosedale, MD.

The Case Worker will have two areas of Case Management focus: Housing and Linkage with Benefits and Community Service Providers. This worker will assess client needs and strengths, create service plans and implement through referral and linkage to Agency and Community resources for entitlement programs, employment and vocational rehabilitation services, mental health services as well as to numerous other essential support services for homeless clients. Monitoring and ongoing assessment are essential components of this worker’s duties in order to assist clients to become physically and mentally healthier, housed and in safe stable environments and as independent as possible. At all times, the Social Worker will provide -customer service to both internal and external customers that meets or exceeds the standards set by the Agency.

Data Collection and Reporting - All pertinent data will be entered into the HMIS database and will be updated in a timely manner. Client contact sheets will be maintained listing clients served, services rendered and the nature of direct and collateral contacts. Monthly, Quarterly and Annual reports will be generated which will include but not be limited to the number of unduplicated clients, client encounters, collateral contacts, access to case management, and a breakdown of the services rendered. Case load numbers, demographic information and other data is to be tracked, analyzed, and reported.

Attends staff conferences and meetings related to the progress of clients. Contributes to program evaluation and research. Prepares case histories and other reports, maintains records on social services rendered, and monitors activities of patients/clients.

Maintains contact with other health, education, and welfare agencies and professionals in order to assure that the needs of clients are met.

Interprets specific program policies and procedures to clients and other interested parties.

All other duties as assigned.