Paradise Keys is seeking a dynamic and experienced Front of House (FOH) Manager to oversee and manage the daily operations of our restaurant’s front-of-house staff. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to providing exceptional customer service. As the FOH Manager, you will be responsible for ensuring a smooth and efficient dining experience for our guests.

Key Responsibilities:

Leadership and Staff Management:

• Supervise and coordinate the activities of the front-of-house staff, including servers, hosts, bussers, and bartenders.
• Recruit, train, and mentor new employees to maintain high standards of service.
• Conduct regular performance evaluations and provide constructive feedback.
• Create and manage staff schedules to ensure adequate coverage during peak hours.

Customer Service:

• Greet and interact with guests to ensure a positive dining experience.
• Address and resolve any guest complaints or concerns promptly and professionally.
• Monitor the dining area to ensure service is running smoothly and efficiently.
• Uphold the highest standards of customer service and hospitality.

Operations Management:

• Oversee the opening and closing procedures of the restaurant.
• Ensure the dining area, bar, and other public areas are clean and well-maintained.
• Collaborate with the kitchen staff to ensure timely and accurate order delivery.
• Manage reservations and seating arrangements to optimize table turnover.

Financial Management:

• Monitor and control front-of-house operational costs and expenses.
• Assist in budgeting and financial planning for the restaurant.
• Analyze sales and performance data to identify areas for improvement.

Compliance and Safety:

• Ensure all front-of-house operations comply with health, safety, and sanitation regulations.
• Conduct regular inspections and audits to maintain compliance.
• Implement and enforce restaurant policies and procedures.

Qualifications:

• Proven experience as a Front of House Manager or in a similar leadership role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of POS systems and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Competitive salary.
• Employee discounts on food and beverages.
• Opportunities for career growth and advancement within the restaurant.
• Supportive and collaborative work environment.
• Comprehensive training and professional development.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Rockport, TX 78382 (Required)

Work Location: In person