IT SUPPORT SPECIALIST

Who We Are

More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems’ solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

What We Are Looking For

We are seeking a dynamic IT Support professional to play an integral part in all major IT system functions. The ideal candidate will partner with all areas of our business to support end users to resolve IT issues both in-person (Rock Hill, SC) and remote. Role will primarily be on-site with possibility of some hybrid capabilities depending upon business needs.

What You Will Do

• Supporting major IT system functions such as PC hardware, operating systems, software applications, peripherals, communication devices and end user training

• This position works as a part of a global team to provide a variety of essential IT-related services to a worldwide corporate user community

• Provides high-quality customer support with a customer-first mentality

• Works under general supervision to complete technical assignments relating to computer installation, configuration, training, troubleshooting, upgrade and repair and uses both verbal instructions and written procedures to complete tasks effectively

• Documents procedures, updates hardware and software inventories

• Provides support during hardware and software deployment projects

• Ensure onboarding and offboarding tasks are processed accurately and efficiently

• Coordinate with software and hardware vendors for support when necessary to resolve complex problems

• Provide on-site technical support including white glove services to the executive leadership team

• Responsible for opening, categorizing, prioritizing, updating, tracking, and resolving tickets in the ticket management system (FreshService) while maintaining SLAs

• Supports special IT-related projects and performs other duties as assigned

• Occasionally work outside of standard business hours as required to support the organization

What You Will Need

Experience:

1 or more years’ experience in IT working in an enterprise desktop support role.

Knowledge, Skills & Abilities:

Hands-on experience with Windows (Client OS), macOS, Office 365, Microsoft Teams, Active Directory Administration, Windows Autopilot, Video Conferencing systems. Linux is a plus.

Experience supporting mobile platforms (iOS, Android)

Basic TCP/IP network connectivity troubleshooting including DHCP, DNS, routing, switching, and VLANs

General understanding of Network/System Security and Endpoint Protection

Needs to be punctual, reliable, able to work in a team environment, possess a sense of urgency, and have a passion for technology.

Build strong relationships with end-users and works to foster trust between IT Support and the business.

Self-motivated with strong organizational and interpersonal communication skills

Education

• High school diploma or GED required, prefer Associate’s degree or higher

Preferred Certifications:

• A
• Network
• Microsoft Office Specialist
• Microsoft 365 Certified: Endpoint Administrator Associate

Why 3D Systems?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. And today, we have a global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans

• Generous paid parental and bereavement leave

• Hybrid work practices for better work/life balance

• Industry leading vacation practices

• Paid volunteer time

• Retirement savings plan with employer matching

• Engaging employee recognition program

• Opportunities to grow and develop