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Application Support Technician
DEPARTMENT: Content Management Solutions
REPORTS TO: Municity Operations Manager
CLASSIFICATION: Full Time Non-Exempt
ICC Community Development Solutions is a leader in Content Management Solutions and Business Process Automation. Our highly trained staff develops and determines optimal solutions and implementation, as well as provides support after installation for Municity-branded solutions for the building and related departments in municipal governments. ICC CDS offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate software support expertise, strong customer service skills and a keen desire to have a meaningful impact in a values-based, team-oriented business environment.
GENERAL DESCRIPTION OF THE POSITION:
The primary responsibility of the Application Support Technician is to provide technical remote support to external clients of ICC-CDS’s applications. In addition to supporting customers by phone, this position may require occasional travel to install software, train end-users, assist with sales demos, and attend conferences and events.
The Application Support Technician interacts both proactively and reactively with internal and external customers to provide information and technical support in response to inquiries. This individual utilizes in-depth knowledge of company products and software programs and works across teams to access information to resolve concerns, thus ensuring a high- quality positive customer service experience.
ESSENTIAL RESPONSIBILITIES OR TASKS PERFORMED:
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
This is an office environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to sit or stand while reading and typing on a computer. The employee may occasionally lift and/or move up to 20 lbs. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment and physical demands for remote work status may differ to on-site status.
For remote (hybrid schedule) work environments employee must have a dedicated workspace capable of supporting at least 2 widescreen monitors and access to highspeed wired internet connection.
***ICC Community Development Solutions is an Equal Opportunity Employer
Job Benefits:
Our mission is providing digital automation for mission-critical operations to drive compliance, safety and efficiency.
For more than a half century, we have focused on community. Not just by helping local governments function efficiently through the creation and maintenance of comprehensive municipal codes, but by building relationships and solutions that foster community growth and resiliency.
ICC Community Development Solutions offers an array of interconnected, yet modular digital solutions and services to support and enhance the operations of many of the key community-facing departments associated with developing, protecting, and maintaining the properties and structures of a local jurisdiction. From instant access to the rules and regulations that jurisdictions use to guide development and decision-making to the integrated digital property, asset, and records management software to support the development and enforcement efforts to protect the community and its residents. ICC Community Development Solutions backs up these programs with full-time dedicated helpdesk support and professional training and development services.
Our future is exciting - we welcome you to join us.
We offer a variety of benefits, such as; Medical, Dental, Vision, FSA, HSA, Life Insurance, 401K, Vacation, Personal time, Paid Holidays and much more!
From: General Code Enterprises LLC
Full Time
$58k-79k (estimate)
06/22/2023
07/06/2024
The job skills required for Application Support Technician include Application Support, Troubleshooting, Customer Service, SQL, Problem Solving, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Technician positions, which can be used as a reference in future career path planning. As an Application Support Technician, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Technician. You can explore the career advancement for an Application Support Technician below and select your interested title to get hiring information.