Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support.

As Deskside Support, you're not just a problem solver you're a technology hero.

Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments.

Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.

Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease.

In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft.

At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm.

You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology.

Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise.

You'll have the opportunity to pursue a career in advanced technical roles and beyond taking your future tothe next level.

With Kyndryl, the sky's the limit.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset;

keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work.

And finally, you’re open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

2-5 years of previous on-site deskside / technical support experience

Proficiency in technical support for Windows 7, 10 and 11 operating systems

Experience performing varying degrees of problem determination and resolution for desktop hardware and software issues

Familiarity performing Installs, Moves, Adds and Change (IMAC) activities as well as data backup and restore

Experience working in a customer facing environment

Strong communication skills including email, phone and in-person

Preferred Skills and Experience

2-5 years of experience in a supervisory capacity for a team of technical support specialists, ensuring smooth daily operation

Bachelor’s degree in Computer Science, Information Technology, or related technical field

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future.

You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities all in a dynamic, start up atmosphere, filled with industry experts.

Last updated : 2024-06-07