Job Overview:

The Mission Inn Hotel and Spa is looking for an In-room Dining Server to provide prompt, friendly and courteous service to hotel guests, including being able to suggest and describe menu items to guests, and have full knowledge of all menu items and prices. We are looking for someone who communicates clearly and effectively. If you feel that you have the drive to help bring the hotel success please apply today! Hotel Experience Required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Checks service cart for cleanliness and ensure everything is there before leaving the room service area.
• Serves each guest with a pleasant smile and a friendly, but professional manner. Tries to arrive at every room within 20 minutes of the time the order was placed.
• Displays a complete knowledge of all menu items.
• Follows the proper sequence of service at all times.
• Serves all food and beverages with proper garnish.
• Acts as a team player by assisting.
• Performs the following tasks is required:
• Cleans and refills all salt and pepper shakers.
• Cleans and refills all sugar caddies.
• Completes assigned side work in your station.
• Leave station stocked for the next shift.
• Assists by telephone guests/clients with room service orders.
• Always calls the guest by name and answer the telephone in a friendly manner using clear, verbal communication.
• Listens to callers to understand inquires and requests.
• Takes all information accurately and complete.
• Always obtains prospective guests' name, room number and how many people you are serving.
• Creates, receives and visually inspects guest checks for any inaccuracies, then closes the check to the proper method of payment. (i.e., cash, credit card, room charge, house charge etc.)
• Balances all cash orders and makes correct drop.
• Complies with accounting guidelines regarding receipt of payments, checks total verification, tip disbursement, cash drawer and house bank management.
• Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation.
• Reports any difficulties, complaints, or compliments to the Room Services Manager.
• Takes responsibility for any problems.
• Takes control of the situation and promises to get back to the guest and then really do it.
• Other duties may be assigned.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Keeps work area clean and organized at all times, pick up paper, empty trash can, keeps walls clean.
• Wipes tops of counters and all equipment daily to keep free of dust.
• Answers all telephone calls within three rings and always use the guests name.
• Assists Room Service coworkers with orders whenever possible, to expedite service.
• Always up-sell, suggestive sell, and strives to increase the check total.
• Knows all menus completely and thoroughly.
• Knows the Daily soup Du Jour and Seafood Addition.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Periodically attend hotel and department meetings.

SEQUENCE OF SERVICE

• Knocks on door 3 times saying "Room Service".
• Enters quietly and introduces yourself/greets the guest properly and accordingly with the time of day.
• Sets up table or service cart quickly and quietly.
• Goes over the order with the guest (Verifies order).
• Asks if there is anything else that they need.
• Leaves envelope with check copy on table if asked.
• Say "Thank you" when leaving. "Please call us when you are finished. We will come back to remove the dishes".

QUALIFICATIONS & REQUIREMENTS:

• 2 years hotel experience and/or training; or equivalent combination of education and experience.
• Riverside County Food Handlers Card and Alcohol Beverage Control Card.
• Be able to communicate in a clear manner

COMPANY DETAILS:

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person