JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$249.htmld Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: Manages the slot technical department to ensure quality of guest service, efficiency, and compliance with gaming regulations. Accountable for all slot machine maintenance and repair. Research, advise and implement new technologies to enhance overall slot gaming experience. Primary Duties and Responsibilities: Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Provides direction to slot technician team by supervising daily activities, providing feedback both formally and informally, interprets and enforces policies and procedures. Oversees all hiring, training, scheduling, payroll, evaluating and counseling of slot tech team members. Actively builds team member relationships and promotes collaboration Resolves or refers team member issues to Human Resources representatives in a timely manner. Ensures that the repair department is adequately staffed and that a high degree of training in repair expertise is maintained. Maintains all repair equipment and ensures that all repair records are complete, up to date. Inspects slot machines for malfunctions and tampering. Establishes and maintains preventative maintenance programs. Oversees the maintenance of all necessary paperwork and documentation regarding all slot machine activity, maintenance, repairs, key control requirements and inventory control. Manage all gaming device projects that include but are not limited to game conversions, new game installs, game removals, game moves, game sales. Maintains confidentiality of sensitive information. Performs other duties as assigned. Minimum Qualifications: Associates degree and two (2) years of slot technician supervisory experience in a high volume, complex casino environment or five (5) years of experience as slot technician supervisor or an equivalent combination of education and experience. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Working knowledge of test equipment, ability to utilize an “in-ear” communication device and have the dexterity to manage and service slot machine parts. Must have an ability to work with word processing and spreadsheet software. Intermediate knowledge of MS Outlook, Word, Excel. Must be able to stand and walk for long periods of time. Must be able to bend, pull, lift, and reach. Must be able to work various shifts and flexible hours. Must be willing to work in a smoking environment. Must be willing to adhere to company health and safety measures. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, developed by the Cowlitz Tribe and Salishan-Mohegan, a partnership that includes Mohegan Sun, one of the world’s foremost gaming and entertainment developers and operators, is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 18 different restaurants, bars, and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances. In the Spring of 2023, ilani will open the doors to a 14-story luxury hotel, featuring nearly 300 rooms, a top floor restaurant and indoor-outdoor pool experience.