24 Jobs in Ridgefield, NJ
BTI Solutions is Hiring a Retail customer service Near Ridgefield, NJ
55 Challenger Road, Ridgefield Park, NJ, USA 9 am to 6 pm, 5 days of the week onsite
Summary :
The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities :
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Solicit sale of new or additional services or products.
Skills :
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer / client information.
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education / Experience :
High school diploma or GED required.
5-7 years customer service related experience required.
Key Points / Necessary Attributes :
PURPOSE OF POSITION :
1. VOC Admin (Legal cases (Attorney General (AG) / Small Claims)) coordinates and assigns to relevant party to follow up for resolution
2. Working closely with Legal team for AG responses / Small claim
3. Claim root cause analysis and register in GCIC and REVO system
Please submit candidates w / following must-haves :
1) Excellent organization skills; able to prioritize tasks independently w / minimal supervision; has great follow up skills
4) A team player, self-driven. flexible, dedicated individual - looking for a "jack of all trades" kind of character that is able to help out in multiple areas and act as a backup to Korean hotline agent
5) Few years of experience handling customer service claims
Last updated : 2024-05-24
Job Summary
Full Time
Heavy Civil Construction
$44k-55k (estimate)
05/26/2024
08/25/2024
btisolutions.com
RICHARDSON, TX
100 - 200
Private
SOONYEONG LEE
<$5M
Heavy Civil Construction
Related Companies
The job skills required for Retail customer service include Customer Service, Written Communication, Customer Interaction, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail customer service positions, which can be used as a reference in future career path planning. As a Retail customer service, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail customer service. You can explore the career advancement for a Retail customer service below and select your interested title to get hiring information.
If you are interested in becoming a Retail Customer Service, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Retail Customer Service job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retail Customer Service jobs
Use positive speech and body language.
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Create Memorable Customer Experiences.
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Step 3: View the best colleges and universities for Retail Customer Service.
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