5 Jobs in Ridgefield, NJ
Mindsource is Hiring a Desktop Support Near Ridgefield, NJ
Job Details
Job Title: Tech Support/Desktop Support Location: Ridgefield Park, NJ 07660 Duration: 12 months
Primary Responsibilities:
- Serve as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
- Follow up on any outstanding issues with customers regarding the status and closure of incidents/requests.
- Provide VIP Support for Executives.
- Troubleshoot and resolve all hardware, software, and network problems.
- Escalate issues to third-level support teams.
- Document procedures, FAQs, and inventory of assets.
- Must be willing to travel up to 10% of the time.
Qualifications:
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory.
- Experience with Helpdesk ticket tracking software and remote desktop support tools.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to prioritize and organize work to meet defined SLAs.
- Be able to work as a team member.
- Android mobile in corporation experience.
- Mac in corporation experience is a plus.
- Excellent communications and customer support skills.
Requirements:
- Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.
- Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN.
Job Summary
Full Time
IT Outsourcing & Consulting
$60k-75k (estimate)
05/02/2024
07/01/2024
mindsource.com
MILPITAS, CA
50 - 100
1994
DAVID CLARK
$5M - $10M
IT Outsourcing & Consulting
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About Mindsource
MindSource has delivered software solutions for over two decades to many hundreds of Silicon Valley companies. Our success is based on deep technical foundations, commitment to client satisfaction and our extended worldwide network of technical talent. Visit our website www.mindsource.com or call 650.314.6400 to learn more about Software Development, Systems Engineering, and DevOps Ecosystems offerings!
The job skills required for Desktop Support include Problem Solving, Microsoft Office, Desktop Support, Customer Support, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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