Job Description

The Product Implementation Specialist, coordinating closely with customer and internal teams (sales, implementation management, client success & customer support) is an individual contributor role responsible for planning, execution, and successful implementation of our TownSq Platform, products, and services for our customers.

The Product Implementation Specialist manages cross-functional teams who are responsible for delivering the approved projects on time, within budget, and with quality results.

Major Responsibilities :

• Serve as a project manager with a strong record of achieving results and be the prime contact for customers during implementation and deployment of our products and services.
• Responsible and proactively focus to ensure successful completion of the project (organization, plans, communication, risk management, documentation, and stakeholder involvement) on time or before time.
• Build and deliver project plans by reviewing current and forecasted workplans, determining resource requirements to achieve project target timelines and quality expectations.
• Conduct kick-off meetings to establish and get alignment on project goals / objectives, project plans, project organization, milestones, deliverables, communication plan, risk management, and associated processes.
• Participate in establishing and improving best practices, templates, policies, tools and partnerships to expand and mature the capabilities of the organization.
• Work with cross-functional teams and, if necessary, take corrective action to stay focused on customer success and successful implementation.
• Develop in-depth knowledge of the product lines to understand customer requirements, advise customers and provide leadership, including giving product demos as needed and ensure implementations are successful and completed on or before time and delight the customer.
• Assist in the development of training materials and delivery of training.
• Flexibility to work at various times and participate and coordinate with our customers who are in different time zones to ensure customer needs are met.

Requirements

Qualifications

• Must have a strong ownership and bias to take action to achieve success.
• 3-5 years of IT project management experience, planning, tracking, and managing projects that successfully meet timelines and budgets.
• Formal project management training and / or certification (PMP Certification is a strong plus).
• Proficient in general accounting principles.
• Experience implementing and / or migrating data across accounting systems.
• Proficient in process gap analysis specific to accounting with a strong ability to develop and offer solutions.
• Proficient in software projects / products implementation.
• Experience in using project management and presentation tools.
• Experience in writing business requirements and functional specification documents.
• Excellent written and oral communication skills.
• Strong organizational, presentation, and coordination skills.
• Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations.
• Excellent leadership and interpersonal skills.
• Proven track record of working concurrently on multiple customer engagements.
• Hybrid in office model

Last updated : 2024-03-23