Title: Learning Management System (LMS) Administrator

Location: Remote

Role: The LMS Administrator is a member of a project team responsible for creating or updating online, in-class, and hybrid courses for US Air Force personnel. The LMS Administrator uploads eLearning courses to the Air Force’s myLearning LMS and other customer designated learning platforms, advising the project team on ways to optimize courseware for the target LMS(s). If you are looking for work that will challenge and grow your talents in new ways, this role is meant for you.

Duties:

• Upload, organize, and manage course content within the targeted LMS(s). This may involve creating course catalogs, setting up course structures, and ensuring content is up to date and accessible.
• Lead or participate in the functional testing of courseware on the LMS’s development and learner-facing environments.
• Provide technical support and troubleshooting assistance to students experiencing issues with the customer’s courseware on the LMS(s) such as course access issues and technical errors. Log and track requests for assistance using the customer’s Help Desk trouble-ticket system.
• Collaborate with the government personnel or contractors with principal responsibility for the LMSs, bringing certain user issues to their attention as well as assisting with testing of new LMS features and updates before they are deployed.
• Review user documentation on how to use the LMS(s) to access and complete the customer’s courseware. This may include creating course-specific user guides, tutorials, and conducting training sessions.
• Generate reports and analytics on user activity, course completion rates, assessment results, and other relevant metrics to assist the customer in evaluating the effectiveness of training programs and identifying areas for improvement.
• Participate in team meetings to remain abreast of project timelines and anticipate LMS administration activities.
• Advise the project team and customer on ways to improve courseware operability on the targeted LMS(s).
• Perform other duties as assigned.

Technical:

• Comfortable with various LMS platforms and use of MS Office and Adobe products.
• Organized and detail oriented, able to simultaneously manage multiple tasks.

Education:

• Bachelor’s Degree in education, educational technology, network administration, computer science, computer programming, or other relevant disciplines.
• Evidence of post-degree training and/or certification on specific LMSs is a significant plus.

Experience:

• Three (3) or more years of experience as an LMS Administrator; any experience with the US Air Force’s myLearning LMS is a plus but is not a requirement of the position.